Refund policy

Refund & Quality Assurance Policy

At ANA Concepts each creation is meticulously crafted to the highest standards of artistry and quality. We are committed to delivering an experience that reflects the excellence and integrity of our brand.

Damage Upon Receipt

Should your piece arrive in a damaged or defective condition, we offer a complimentary refund or replacement within 14 days of delivery, subject to verification.

To qualify:

• Notification must be made within 14 days of receipt.
• The item must remain unworn, unused, and in pristine condition, accompanied by its original packaging, documentation, and certificates.
• Supporting photographic or video evidence may be requested to facilitate assessment.

Exclusions

This policy does not extend to:

• Damage resulting from wear, accidental impact, alteration, or improper handling.
• Claims submitted beyond the 14-day timeframe.
• Bespoke, engraved, or made-to-order pieces, except in cases where the item was received damaged.

Resolution

Upon confirmation:

• A full refund will be issued to the original method of payment, or
• A replacement will be arranged at no additional cost, according to your preference.

All shipping and handling costs associated with approved claims will be fully covered by ANA Concepts

Assistance

For assistance, please contact our Client Care team at +971 58 528 2801, quoting your order reference and including the requested documentation.